mizropStaff Scheduling Platform

Terms of Service

Last updated: June 21, 2026

This document is available in English only. It is a legal text, so only the English wording is binding — we would rather not put an unreviewed translation in front of you.

1. Acceptance of Terms

By creating an account or using MIZROP ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

MIZROP is a cloud-based workforce management platform that provides shift scheduling, time tracking, leave management, team communication, payroll reporting, and related features for small and medium-sized businesses.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable advance notice for material changes.

3. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must notify us immediately of any unauthorised access to your account.
  • One business workspace corresponds to one subscription; you may not share workspaces between separate legal entities.
  • Employees invited to a workspace are bound by these Terms when they accept the invitation and create an account.

4. Subscription Plans and Billing

4.1 Plans

We offer multiple subscription plans (Free, Starter, Team, Business, Pro, Enterprise) with different feature sets and employee limits. Plan details are published on our pricing page and may be updated from time to time.

4.2 Free Plan

The Free plan supports up to 5 employees with limited features and is available indefinitely at no cost. Free plan users are still bound by these Terms.

4.3 Trial Period

Paid plans include a 14-day free trial. No credit card is required to start a trial. At the end of the trial period, you must enter payment information to continue using paid features. If you do not subscribe, your workspace enters a soft-lock state: existing data is preserved, but creating new records is suspended.

4.4 Billing and Renewal

  • Subscriptions are billed in advance on a monthly, 6-monthly, or annual basis.
  • Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis.
  • All prices are in EUR and are exclusive of VAT unless stated otherwise.
  • We will notify you by email at least 7 days before any price changes take effect.

4.5 Cancellation and Refunds

  • You may cancel your subscription at any time from the billing settings in your account. Cancellation takes effect at the end of the current billing period.
  • We do not provide refunds for partial billing periods.
  • Upon cancellation, your data is retained for 30 days, after which it is permanently deleted in accordance with our Privacy Policy.

4.6 Plan Limits

If your employee count exceeds the limit of your current plan, you will be prompted to upgrade. API requests that would exceed plan limits return a 402 Payment Required response.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable labour laws.
  • Attempt to gain unauthorised access to any part of the Service or to other users' data.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Use the Service to store or transmit malicious code.
  • Exceed reasonable API usage limits or use automated scraping tools.
  • Misrepresent your identity or affiliation with any person or organisation.
  • Use the Service to harass, discriminate against, or harm employees.

We reserve the right to suspend or terminate accounts that violate these provisions without prior notice.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all data you and your employees upload to the Service ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide the Service.

As the workspace owner, you are the data controller for your employees' personal data processed through the Service. You are responsible for ensuring you have a valid legal basis for processing employee data and for informing your employees about such processing.

7. Intellectual Property

All rights in the Service, including software, design, trademarks, and content created by us, are owned by or licensed to MIZROP. These Terms do not grant you any intellectual property rights in the Service beyond the limited right to use it as described herein.

8. Availability and Support

We aim to provide high availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible. Support is provided via email during business hours.

9. Limitation of Liability

To the maximum extent permitted by applicable law, MIZROP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless MIZROP from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Service, or infringement of third-party rights.

11. Termination

Either party may terminate the agreement formed by these Terms at any time. We may terminate or suspend your account immediately if you violate these Terms or if we are required to do so by law. Upon termination, your right to use the Service ceases and we will handle your data as described in our Privacy Policy.

12. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and via an in-app notice at least 30 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at:

MIZROP — Legal
Email: legal@mizrop.com